I had to get new keys made for one of my dodge vehicles, and after dropping the car off received a call the next day saying it was done. At 1300 on a Friday, I walked in and the service department was full of people, with absolutely no one in the area who seemed employed by the dealership. I eventually saw a service person and immediately asked to get my vehicle, and was led to the cashier. After waiting for 3 employees to stop the conversation I so rudely seemed to be interrupting, I was told they had my name but not my paperwork. Not knowing anything about their business processes I said I'd been told to come retrieve my vehicle, and was again told that I didn't have my paperwork. After that the cashier who looked frustrated by my presence lifted a phone and "paged" a service coordinator saying they had a customer waiting, and then made sure to know I wasn't welcome to wait there. I won't be buying anything, or returning to this dealership, again.