First off, Pizza Metro is some of the best thin crust I've had in the city. If you have a customer service problem though, they are horrible. I received the wrong pizza, called to say I wanted the right one, and everything was fine. Cut to 5 minutes later, the "manager" is calling me to ask if I ate any of the pizza. I said, truthfully, I had ONE bite, and realized it was wrong. He said because he "could not sell it" that I was entitled to nothing. Needless to say, I'm never ordering from them again. Also, if they are, as they say, re-selling old pizzas to people, then I advise no one else to order from them either.