The first time I used their online ordering service they accepted a coupon that wasn't accepted at the store and when my food was delivered I had to pay full price because of the incorrect info on the website.
The second time I ordered online was today and I was told that it would be 30 minutes for delivery. I put my dog in the other room 30 minutes later, paused my movie, and waited at my front door for 25 minutes extra before I finally called the store.
The teenager at the store said ""Oh yea, uh, sorry our online ordering always quotes 30 minutes even though the store is quoting 45-50 minutes, so uh, yea."" I don't see how this online service is being used every day and they know about this problem but continue to not notify customers. They should have a notice that pops up saying what the teen told me, minus the ""ughs, and so yeas"" Or if corporate won't help them out with the website they should be taking it upon themselves to call the customers to notify them.
The poor delivery drivers are probably getting reemed out and are leaving tipless because of the inconsiderate, semi-retarded, teenage manager's decisions and the horrible online service.