where to start? the fact that they actually checked my car out before recommending work, or that they know most vehicles have time recommendations as well as mileage ones. i love how they are willing to help prioritize which service is more important and/or cost effective when alot needs to be done. their employees are friendly and helpful. the shop itself is one of the most well kept estblishments of that variety, the only downside is the coffee sucks, guess thats why the have an esspresso stand in their parking lot.