Pit Stop Automotive Repair & Auto Body

I'm new in town and upon finding that I needed my car looked at asap, a friend told me that they had seen Pit Automotive - it was on their way to work. Not knowing any alternatives and because this was close, I took the car in.\r \r The problem was obvious, so discovering it wasn't the problem. Fixing it was another story. I was told the work would take 24 hours and after agreeing to a price I headed home. (I later discovered that the price was 3-4 times what it should have been but I really needed the car fixed so I let it go.) The next day I got a call saying that in order to do the repair they were going to have to move some other parts which would cause a lot of damage and, needless to say, a much higher bill.\r \r At this point I became suspicious and called my old mechanic who told me that it's completely unnecessary to move any other parts and that the job never takes more than a couple hours - even in old, beat-up cars. When I called Pit Automotive to check the status and make sure they weren't moving anything unnecessarily, I spoke to someone else who's response was ""We never move that!"" At this point he questioned the mechanic working on the car who shouted back ""of course we're not!"" It was obvious that the owner (who I spoke with originally), had tried to scam me.\r \r A WEEK later, and with a much lighter wallet, I got my car back - and now the engine light's on. (It hadn't been on when I took it in.) My recommendation? STAY AWAY. Pros: Polite (so much so you don't immediately realize they're ripping you off) Cons: Bad repairs, made up problems and inflated prices more

The ratings about their service are misleading. I had my car sent to this place for what should have been minor repair and they charged me over 200 on services that I did NOT approve (and would have never approved because they were not needed!). Then they lied to me and said that it was approved by me. However, they have no signature of consent - at all. Furthermore, they said that there were more repairs that need to be done to my car. Apparently, these are urgent repairs though everything it working fine... \r \r Again, these people will scam you. And will do anything to make a buck. I would not recommend this place to anyone. They are not honest about their services and they will take advantage of you. They are polite, but their customer service is poor in terms of honesty and integrity. \r \r Find people you can trust!\r Pros: ""Polite"" staff Cons: Do repairs you don't need and charge you without your consent! more

My daughter is a student at Tulane, and when her car died, there was little I could do to help her from Pennsylvania. Fortunately, I found this website, and based on the positive reviews, I contacted Pit Stop. I was impressed that the owner of the business answered the phone personally, and he assured me that they could help me. They repaired the car the same day, after clearly explaining the problem and giving me a reasonable estimate. I couldn't be happier, and will certainly use them again. Thank you so much Shawn! Pros: Excellent customer service! more

I've never experienced a mechanical shop as quick and efficient as Pit Stop. The owner is a straight forward honest guy who cares about all of his customers, and knows how to run a business. Before Pit Stop was recommended to me, my vehicle had been broken down, due to a cracked head gasket, for more than half of a year and placed in and out of four different shops with no progress being made. Each one of the four mechanics told me i either needed a brand new engine or my car wasn't worth fixing. Since no other shops had enough man power to fix my car and were all trying to financialy screw me, i decided to call pit stop. The owner answered my call before the second ring and immediately got the ball rolling with my car. Pit Stop's mechanics only told me what was really wrong with my car, and had it completely fixed for me in LESS than five days. I highly recommend Pit Stop to anyone and everyone. All of the employes at pit stop automotive dont just work to meet customer expectations; they work to ecceed way beyound them. Out of all the mechanics i've ever dealt with, the Pit Stop in my opinion along with what it appears to be several others from reading all of the highly spoken reviews) makes them the number one mechanic shop. Pros: Awsome. Nothing else can compair Cons: There is absolutely nothing negative concerning the Pit Stop that i can find. more

My trucks are fixed right the first time. Never have a problem with the service or time frames of the repairs. I dont ask questions. I have never had a reason to doubt what I was told needed to be repaired. Because I always walk out smiling. I am glad I finally found a shop that takes care of the problem the first time. I do not have time to bring my vehicles back and forth time is money. They are very professional and experienced in what they do. I reccomend this shop to anyone. You will see why I speak so highly of the shop. I have recomended several people to this shop and have never had 1 compaint. Pros: service more

My family and I bring all of our mechanical problems there and I am always pleased with the great price and turn around time. I would and have recommended Pit Stop to anyone that needs work on there car. Shawn and his team are very professional and they do a wonderful job. Pros: Service more

We recently had our vehicles serviced at Pit Stop Automotive and we are very satisfied with the professional service staffs there. We would highly recommend this auto repair facility to anyone with any mechanical or elctrical repair. Oh we forget to mention, they also have warranties and towing service. Pros: Repair was promised on time Cons: N/A more

I was told by Firestone that myy tires were dry rotted and needed to be replaced so I got their quote and felt it was a bit high; then I called Pit Stop....not only did he beat their price but my tires were ordered right then, arrived a few hours later, and were placed the SAME DAY! My wait time was minimal and I left with peace of mind! Hats off to the Pit Stop team. Pros: Clean waiting area, Fast service, High quality parts/material more

Pit Sop gets a perfect score from me! I truly felt that I got what I paid for... trustworthy, fast, and friendly service. I recommend Pit Stop to all of my family and friends. And that guy Shawn Berger is one of a kind. Pros: Rental car available and given nation-wide warranty on work done. more

Pit Stop is located on the corner of Earhart Blvd and Calliope on the outskirts of the Central Business District of New Orleans. The shop is well-equipped with multiple lifts/bays and modern computerized testing equipment and the waiting room is newly remodeled, clean, and quiet so you can read while waiting on your car. Pros: Workmanship, Service, Rates, Waiting room, Location, Honesty, Days/Hours of operation Cons: Lack of magazines in shop more