I ordered a yard of premium compost delivered to my house last Thursday (4-25-2013) and was told it would be delivered between 1 and 3 the next day. At 2:55 I received a call from their dispatcher (Larry?) who stated that the truck is en-route back to their yard to get the compost and then they would head to my house. When I complained that they would be really late I was told "do you want it or not?" Hmmmm....really apologetic about their mistake. I expressed the fact that I took time off of my job for this delivery there was no sympathy at all. Poorly run business and very poor customer care. This is not the first time that I have used Pioneer and I have had other bad experiences with them and I assure you...It will be my last visit.