Our dishwasher , in one of our rental's, was not draining. So, my husband stopped by Pioneer Appliance, to ask some questions. The staff were very friendly, knowledgeable and eager to help him. They have helped him in the past with our ice-dispenser in our fridge, too! Thank you for that, because now I have crushed ice! My husband called me, just to say how Very pleased he was with them.