My son was not having ANYTHING to do with smiling, when we went in. So, they offered to re-shoot in an hour. I took him to get something to eat and talk about his "feelings", we came back, they offered to use a different woman (who ended up understanding his age better), and we got some GREAT shots!! Unfortunately, many of them were very dark...and, they argued with me about it...."You don't want them too light"...how do they know? Anyway, the shots are great, but I still left with pictures that I wish were lighter!!