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Piazza Acura of West Chester - West Chester, PA - Reviews page 1 - Judysbook
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Piazza Acura of West Chester

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1330 Wilmington Pike
West Chester, PA 19382
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(610) 399-9500
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Piazza Acura of West Chester - West Chester, PA
Piazza Acura of West Chester - West Chester, PA
Piazza Acura of West Chester - West Chester, PA
Piazza Acura of West Chester - West Chester, PA
Piazza Acura of West Chester - West Chester, PA

Reviews

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Best

The service department did an excellent job resolving the problem with my TL. The service coordinator, Lee was extremely helpful and above and beyond to assist me. The car was a...

Worst

My recent experience with Piazza Acura of West Chester was disappointing. I went in looking to purchase a new car - the salesperson, Warren, was polite but did not seem knowledge...

Editorial review from Citysearch 5/20/2013

Great service. Always easy to schedule a service appt. When you arrive, the check in is quick and easy. After checking in, you wait in a clean waiting room that includes a tv, coffee, water, soda, tea and light snacks. There is also free wireless. The service is always completed sooner than promised and they are good about informing you of issues, but not pressuring you to fix them; rather, they educate you as to what may or may not be necessary at the time. I bought my car here in 2006 and have continued to service it here ever since. Car is running great 7 years later. Thank you, Piazza Acura of West Chester! more

Editorial review from Citysearch 2/17/2013

I was in and out in 45 minutes, start to finish. Very responsive team that did only what was needed and took the time to show why. I love the vehicle and the service. more

Editorial review from Citysearch 2/14/2013

We used to use another local Honda dealership for 30 years but switched to Piazza because the service department at the other Honda dealership has gone down hill. In my 4 most recent experiences, I encountered rudeness and incompetence. I sent the dealership's manager a letter detailing my concerns and received no response. I was very impressed with Piazza's professionalism and will be purchasing my new cars there in the future. more

Editorial review from Citysearch 2/4/2013

I get excellent service and wouldn't think of taking my car anywhere else. more

Editorial review from Citysearch 1/28/2013

I have been coming here for over 15 years and have never been disappointed in any aspect of the dealership! more

Editorial review from Citysearch 1/28/2013

I bought my TSX at this dealership four years ago and have had it serviced there since purchase. Service personnel are knowledgeable and attentive and the service has been excellent every time. Issues are addressed immediately and with customer satisfaction as the ultimate goal. more

Editorial review from Citysearch 1/15/2013

The Piazza Acura of West Chester dealership has always given me excellent service. I would recommend them highly. The service waiting time is always short which is important to me since I have a very tight schedule. I am in and out in no time. more

Editorial review from Citysearch 1/9/2013

I had an excellent experience with buying the ILX. My salesman, Brent, provided great service.. He walked me through all the features of the car, let me know about different packages available and was extremely knowledgeable and able to answer any question I had. When it came to the actually purchase the business manager made it a seamless process and was friendly and knowledgeable as well. Overall, my best car buying experience to date. Looking forward to continue working with Piazza Acura of West Chester in the future! more

Editorial review from Citysearch 12/12/2012

I had a wonderful experience with your staff on Nov. 21st when I brough in my car which did not responded well with the gas pedal and met a staff at your service dept, Stuart. He was not only cordial but also very knowledgeable that he could figure it out. more

Editorial review from Citysearch 11/26/2012

Carefully check your bills. When you buy a car there, you are supposed to have lifetime pa inspections for free. Not so-every other time they hit you up for it. Oh, and expect to pay $130 for an oil change and tire rotation--even when you tell them not to rotate the tires. Also, when you leave the car there for an entire day, they are supposed to hand wash it--that's part of why you pay $130 for an oil change. But 99% of the time, instead they give you a car wash coupon and tell you to go get it yourself so you end up paying in the end by tipping, etc. Another thing-expect the thing that's wrong to be the worst possible thing--not the inexpensive fix--or at least that's what they will tell you. Finally, most dealers will tell you about a coupon on their website that applies to the service--not this dealership. I had an bill for several hundred dollars today and had they mentioned the coupon, I could have saved 10%. Happy Holidays Piazza Acura of West Chester!!!!!! For seven years we have been having all of our service done here faithfully but today we are done. more

Editorial review from Citysearch 11/13/2012

I just wanted to say that I really appreciated Stuart handling my inspection this week. I really appreciated the extra effort that he did on my behalf. more

Editorial review from Citysearch 11/7/2012

The service was excellent and makes me glad I bought an Acura!! more

Editorial review from Citysearch 10/1/2012

I could go to 100 places for my car's routine maintenance, but I always prefer to go to Piazza Acura of West Chester. Not only do they have express oil change service, but they make the wait comfortable and seem like no time at all. Everyone I encounter at the dealership is cordial and accommodating. I look forward to dealing with Piazza Acura of West Chester in the future for my future car purchases and service. more

Editorial review from Citysearch 7/17/2012

What a class operation I thought Piazza Acura of West Chester is! I really appreciate all the help with the simonize claim,. Everyone made everything so easy as all of the employees at Piazza Acura of West Chester do. I would never go anyplace else to get a car or to get a car serviced. Piazza Acura of West Chester is a first class operation. more

The service department did an excellent 5/31/2012

The service department did an excellent job resolving the problem with my TL. The service coordinator, Lee was extremely helpful and above and beyond to assist me. The car was available the next day for me to pick up and make an evening meeting I had scheduled. more

Excellent experience. I had an 5/25/2012

Excellent experience. I had an infrequent vibration noise in my 2010 Acura TL, which I researched as being due to one of three problems. Piazza Acura listened to my concerns (which I had written out) they arranged for an appointment with a loaner. I was called the next day with a progress report - they found the problem in the transmission software. Software upgrade was done and they kept the car another day to re-test (while I had a 2012 TL car loaner). Same service advisor called me the next day with further update. The staff knows me by name and treats me very nicely. Piazza Acura of West Chester runs a very professional operation. They do quality and reliable work that makes it worth it. Also as regards price, they are less expensive than many other dealers. I travel from Delaware to use them and plan to continue to do so. Great car and excellent service!! more

Highly Recommended!! 4/30/2012

I just purchased my TL as a CPO and this was my first time having it in for service. I will be glad to recommend Piazza Acura of West Chester, purely based on the exceptional service I received from Marie and service advisors, Gail and Stuart. more

Great 1st Visit! 4/2/2012

I love the car and enjoyed my first visit to Piazza. I would also like to say what a great team of people there are at Piazza Acura. more

Excellent Service 4/2/2012

Friendly people. Would not consider going anywhere else. Loved the express service lane that did not require an appointment. No pressure to agree to services not wanted. more

Friendly and Accomodating 3/29/2012

Piazza was able to accommodate me on short notice and we were very professional and friendly in addressing the car needs, while caring for my budget. more
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