So, I had made an appointment at Phresh for an all over color. I was a blonde at the time and wanted to change to a medium brown/reddish for the Fall, which i have been doing every season for a few years now. I was so looking forward to changing my hair and trying a new hair color by adding some red in my hair this time around. My consultant barely talked to me & i was very surprised to find out that she did not speak English well. To me, this was concerning because communication was tough between us while I was trying to explain to her what color I wanted my hair to be, even after providing her with pictures. My hair ended up being an extremely dark brown, almost black, color with very deep red roots and ashy brown ends. The color was not even and I was very disappointed :( When it came time to style my hair, she did not ask me how i wanted it styled or how i wore my part, which is to the side. She just parted it in the middle and dried it stick straight.
Two days later, I made an appointment to come back and have my hair color corrected. The new consultant I had this time around was amazing :) she was super sweet and really made me feel like she wanted to correct my hair color and give me what i was wanting! However, again I unfortunately left disappointed. My hair is now a bright ""carrot orange"" color :( She attempted to lighten my hair in order to remove the dark brown and then re-dye it so there was more of an even amount of brown and red. Well, it is basically all an orange-ish color now with barely any hint of brown. Although I have gotten compliments on how my hair is now, it is still not the color for me & not what i wanted in the first place.
Overall, the service at this salon was good in the sense that all the girls are very friendly and everything, except for my first consultant, and the atmosphere is great :) I was just very disappointed in my first visit with both the service of my consultant and her coloring my hair and very happy with the service of my consultant the second time but still not the coloring of my hair :(