I moved to a Houston from Pittsburgh, PA. I have never heard of an apartment complex having a contract with a cable company. My apartment complex does. We have the option of the 3 cable packages (lifeline, planet or galaxy) and Internet is 3mb, with no possibility of getting anything faster.\r
Previously I had Verizon Fios, and we had HBO. We were paying $16.99 a month for it, and it included HBO GO at no additional charge. Phonoscope charges $16.99 a month for HBO but you can't get HBO GO,\r
The digital quality of the channels is bad, very pixelated. Often times I don't get channels for a day or two, they will resend signals, it still won't work. Then a few days later I'll get the channel back, but another channel won't work. They will send someone out, but if they deem it's working, they will charge you. \r
The Internet is a joke. You pay for 3, but get less than 3 on off peak times, and less than 1 or none at all on peak times. Peak times are when everyone is home and using the bandwidth.\r
Customer service.....wow. On their internet page it says ""award-winning"" customer service. I want to know what award they have won and when. I have talked to numerous people, over a dozen calls and have had 1 good experience. When you call they act like you are annoying them by calling. My first horrible experience was when I called to sign up! She was extremely rude. I immediately started calling around to ATT, Comcast, Verizon and no one comes into my complex. \r
If you are moving to a complex that is contracted with Phonoscope, don't move there if you have any other choice. I didn't realize until after we signed the lease that phonoscope was the only choice we have. \r
I, like other reviewers, can't wait to move out of the complex I'm in to get away from phonoscope. \r
Phonoscope is NOT recommended!