The beef pho soup is absolutely superb and very hot. I really love their food here and the pho is incredibly therapeutic when one has a cold or flu-like symptoms.
Although this is a family-owned place, sadly, I found the older family members unfriendly and rude. While am sure that they speak English, nothing says "Don't come back here" like not smiling when I pay my bill, ignoring me and providing no eye contact as I say hello, and never asking "how was everything? - a simple request that most restaurants honor. It's about volume here, getting people in and out - with nary a care about what people think.
To me, a restaurant is not always just about food - it's also about treating customers like they are king. This family, especially their cute little older daughter, could really learn something about being warm and cordial, instead of talking on the phone and ignoring customers as they are checking out. How rude! Not to mention they have multiple TV sets for customers to watch as they wait, yet they play their own music so loud that no one can hear the TV sets anyway.
Step it up, people - focus on your clients that are paying your salaries!