I took my mini-poodle in for a groom. He had been there before and I told them to repeat the groom they had on file. I verified the instructions verbally as well as reading what was printed out on the paper. Now, I don't like the typical bizarre poodle haircuts, and I keep my poodle one length all over. No pompoms, no fluffy ears. Just a groom that makes him look like a normal poodle - not a circus freak. When I got there to pick him up, I couldn't believe the dog that came out was my dog! His body was shorter than what I had requested, his head hadn't been shortened at all and looked way too big for his body. His head was groomed like a Bichon! It was awful. He also had a pompom on his tail. I don't know what instructions the groomer was looking at, but it wasn't what I gave. We were in a hurry to get out of town that day, so we just had to accept it. Once we got to our destination, I pulled out a set of clippers and shaved the pompom off and shortened his face as best I could. He looked 10 times better, but it's still not what I wanted. It's ridiculous that I had to groom my dog after paying $44 for Petsmart to do it.
Pros: Usually decent grooming
Cons: Groomer did NOT follow instructions!