After researching this company, it seemed a unique alternative to traditional boarding for my baby girl, so I made a reservation. The Friday afternoon before our departure, I got a message confirming a totally incorrect pick-up time and when I called them back to correct the mistake, there was no answer, just a recording...this was at 3:30pm. The recording provides no business hours, but has an ""emergency pager"" #, so I called that after waiting an hour and leaving 2 messages. I left 2 pages in the next hour and still recieved no call. By 6pm, I was forced to make other arrangements for my dog since I had no way of knowing if I would get a hold of anyone by the time we left the next day. When the owner finally called me back, she said her pager was in the car and she had just checked the messages. When I explained that I had to make arrangements elesewhere due to mistake and not knowing if it could be corrected, she got angry and told me that mistakes like this a the customers fault 90% of the time and I wasn't getting my $50 deposit back if I didn't stay w/her. I expected to get my money back since they did nothing to earn it and created an uneeded problem that wasn't corrected in a timely manner. Unbelievablly, she called me an insulting name again, refused to return my money. I could have been a customer for life...it's unfortunate that this particular franchise in Auburn, WA seems to care more about money than doing what is right--ethically, morally and professionally.
Cons: no customer care, incorrect reservation scheduling, inconvenient business hours and inadequete customer information