The receptionists at PetMed are snotty and aloof, and the vets are incompetent. I adopted an 8-week-old kitten from Animal Control and took him to PetMed to get checked out and get started on his shots. The vet I saw said that he just had ear mites and gave me one round of Revolution to treat them. Also, she said he would only need one set of shots (come on -- an 8-week-old kitten only needing one set of shots? Everyone knows better than that!). About a week later I had to take my other cat in for urinary tract problems. I ended up leaving him there for the day and when I came to pick him up, the vet didn?t even come out to explain the antibiotics she had prescribed. They just handed the cat back to me, said good luck, and I never heard from them again. Needless to say, I found another vet immediately. The ?ear mites? on my kitten never got better, probably because when I took him to a new vet, they took the time to do an ear smear and determined that it wasn?t even ear mites, but a yeast infection which requires a totally different antibiotic. Also, he needed 2 more rounds of shots. The new vet also took the time to explain all of the urinary tract problems my other cat was having, even brought in books with pictures to show me what was happening. PetMed?s prices for the minimal work they did on my cats was outrageous! At my new vet, we got new shots, new prescriptions, new tests, and I spent less money there than I did for two 5-minute visits at PetMed. PetMed is a rip off and I definitely do not recommend them to anyone!
Pros: The office was clean and they have good hours.
Cons: Everything else -- snobby receptionists, clueless vets, lack of compassion, high prices.