Loved the service for my first pair of glasses from this office in 2008. The service and attention to detail were top notch. Sorry to say my annual visit for 2009 changed everything with what has been multiple trips to the office, miscommunication between the doctor and his staff, and erroneous information to me (the patient) from both. My issues involved an incorrect prescription, glasses being remade to the same incorrect prescription, and a story that another redo would cost me. A follow up with my insurance provider resulted in confirming what I already knew from trying out the new glasses, that the lab never performed a redo on the glasses to correct the prescription. The lab did say they simply replaced the lenses as a warranty for defective lenses even though they were not defective because they did not receive a revised presciption from the doctor. This occured while the doctor assured me he was slightly changing the prescription to correct the problem. Four months after getting these glasses they are again attempting to have the glasses redone to the corrected prescription. Very annoying that they cannot check the prescription in the office for accuracy and that it took my calling to complain to the insurance company to get to the bottom of the mistakes in this office. Time will tell if they can actually fix this outrageous mistake.
Pros: Previous exceptional service seems to have vanished
Cons: Disorganized and prone to mistakes you must correct yourself