2005 - January - purchased ARIENS snow-throw 2 stage model 824. Perfect looking machine. The sale person Peter - told me this is the best of the best. I trust him, because I purchased before Generator, tractor - never any problems.
Next day the wonderful machine name ARIENS was delivered to my home. Next day - my lucky day - snow down 6" - I start the perfect machine and ........... the snow-thro didn't move back or forward and didn't throw the snow. I used the snow shovel and the old fashion job was the best way to finish. I called Peters store - warranty will cover the problem. Next 2 weeks the machine was back in my garage. I check the machine - is drive able, but no snow yet. Next 2 weeks - snow about another 8" - I started the ARIENS and want maybe 150 feet and ........ and the machines stop working again. I called again - they fixed - another 1 week. I kept my snow shovel in garage and old fashion work moved the snow from my driveway. This machine was 5 times first winter time in service. Dominic - the mechanic expert - he mentioned, that I need replacement, but owner Peter refused. 2006 winter time was this same problem. Never worked properly. Last 5 years the machine spends 22 times in repairs. Only one winter time 2009/2010 I never have a problem. This winter time - the machine gave up and the repairs cost will be over $ 500/600. The records show, the first year Peters didn't contact the ARIENS about my warranty - next 2 years they covered because he used the warranty. In present time I know why he refused to replaced the Wonder snow thrower. Personally Peters he lost customer - I will purchase maybe nails, bolts or screws. How much snow we have in Michigan - 5 to 6 times per year? If you used total 6 xs per year x 5 years= 30 times. Peters claim that replaced every time the friction plates, bushings, belts etc - first year and second year of the ownership I didn't used - the machine spend time in their shop. I paid $ 1089.00 - if you will divide by the 30 times (usage) = $ 36.00 per usage. I should