To start with I booked my appointment by phone 2 weeks in advance, this was my first time there ever, I was 20mins early for my appointment and the stylist that was set to do my hair was not even there,as a matter of fact he, ' the owner himself , Peter Louis , was 1hr 30 mins late for our appt. Prior to him arriving ,his assistant Jennifer greeted me after 10mins, spoke to me while she was still on her phone, told me to get ready(?) and walked away into another room,I sat there puzzled until the receptionist showed me to the changing room.
I was expecting to have a consultation prior to my straightening service, but since Peter was late, Jennifer said she would start and then he would come and look at my hair. I should have walked out at that moment., but I so needed my hair done , I had taken time off from work so I gave in thinking this will probably help as they would see my natural hair and all my frizz. Problem --- Jennifer annoyingly kept talking of other services I should come to there salon for . She tried to get me to do color with a stylist that did her hair and even introduced me to him. Embarrassingly the client he was attending to at that time was later complaining about the work he had just finished for her.
I was put under a dryer and left for about 40mins it was very hot , and when I asked for something to drink -I think for a price tag of $700+, I should have a drink of some kind-, I was given a warm glass of tap water in a smelly glass with prints and smudges all over it, not even a napkin.
When Peter finally arrived he came running into the room with his dog rambling some poor excuse of traffic, and smiling as if It were funny. He immediately proceeded to feel my hair and measure it , quickly put on some very smelly chemicals and as I tried to ask for some idea as to what he was doing to me he gave brief confusing answers and seemed annoyed that I even asked, then he ran out of the room again. He did not check on me again for about 20 mins, instead sent another assistant that hardly spoke any english to check my hair, what she did next startled me, she took the towel she used on my hair and proceeded to clean to floor around the chair I was sitting in. His dog kept nipping at my feet and bag and passing gas in the room I was in ,and all they did was laugh and walk away to the next room,never attempting to even open a window.
Peter was not there for the next 2 1/2hrs of my service and when I asked for him I was told he was either busy with other clients or on the phone. When next I saw him , he was sitting in a back room , with a girl on his lap giggling at the dog. At the end of my service I asked about tipping and I was told by the same girl he had in the room that a 20% gratuity was ""NORMAL"" for him and his assistant. Outrageous! FOR LACK OF ATTENTION!
I was able to talk the price of my service down and happily I did not leave a tip, nor will ever return to this salon.
What I went through in 6hrs was rude, disrespectful and unprofessional. There are too many salon in NY to put up with this joke of a business with a stylist / owner that neither knows if he is coming or going!
TIP for owner PAY ATTENTION TO THE PAYING CLIENTS.
NOTE .... there is no excuse for being late, you were not doing me a favor , I paid for my service. NOTE TO POTENTIAL CLIENTELE , AKA VICTIMS... IF YOUR DISAPPOINTED WITH THE SERVICE ,PETER ADVICES NOT PAYING FOR IT.