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Petco Animal Supplies - Austin, TX - Reviews page 1 - Judysbook

Petco Animal Supplies

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5601 Brodie Ln 100
Austin, TX 78745
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(512) 892-3996
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Petco Animal Supplies - Austin, TX

Reviews

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Best

I have a couple different dogs. (a maltese and 2 shih tzu mixes). I have taken them to several different grooming salons throughout their lives. Now, I did not expect much because...

Worst

We buy our dogfood from Petco, and when we are in the area we stop by Petco on Brodie...the smell about knocks me over. Seems to get worse each time. The urine odor is so bad, I...

Petco 2/2/2012

We buy our dogfood from Petco, and when we are in the area we stop by Petco on Brodie...the smell about knocks me over. Seems to get worse each time. The urine odor is so bad, I've asked other shoppers all concurred. I can't believe a manager would allow the stench to continue....we won't be going back. The clerk/trainer was giving some of the worse advice I've heard regarding a dog problem. I've been a trainer for 35 years and continue my education on a regular basis. I'm appalled with her know it all advice which was so off base and the smell....ugh! more

Diseased Fish! 2/2/2009

We recently went into petco on brodie and purchased some mystery snails and brought them home. Much to our surprise they were carriers of ich and god only knows what else. I returned to the store and looked in their tank that housed our snails and sure enough ALL the goldfish are covered in ich. Thanks a bunch petco for making my 4 yr old happy well taken care of goldfish miserable. Under-staffed employees probably account for the poor conditions there, I wouldn't even recommend buying bait there. Pros: going somewhere else Cons: buying anything more

Grooming salon has great and bad. 1/11/2009

I have a couple different dogs. (a maltese and 2 shih tzu mixes). I have taken them to several different grooming salons throughout their lives. Now, I did not expect much because it is a chain store, but I have to say they did a good job. I have been going there for 2 years now and at 1st I did not want to go back as they seemed very scattered and incompetent during my 1st visit. But after trying a petsmart down the street I decided to give petco brodie ln a try again and I was pleasantly surprised. They have a new manager now who listens to your needs and questions and my dogs are happy when they see her. My dogs are also happy when I pick them up. They smell fresh and clean and the haircut is what I ask for. She is also very honest about pricing and what haircuts she can and cant do for my dogs. In other words: she is very professional and you can tell she likes the dogs. My maltese bites and moves around alot and other salons have charged an arm and a leg for this reason, but not only does she not charge to much for this ($5 extra) she tries to spend time with my maltese, talk to him sweetly and play with him to get him to calm down. Pros: great manager, good prices, fast service. Cons: other employees unprofessional. more

If the customer is always wrong, this is the store for you. 6/27/2008

If the customer is always wrong, this is the store for you! While I've been overcharged several times by the Petco at Brodie & Lamar, after calling them beforehand and being assured I'd get a refund, I stopped by my regular Petco tonight. Obviously, I couldn't read the one sign that didn't exactly specify that I only got free treats if I bought the ""Duck & potatoes"" food. The two associates were rude, laughed at me, refused to refund my money without the treats (the treats were supposed to be free, so why would I return them?). One tried to walk off with my receipt. When I grabbed it out of his hands, he said he wouldn't talk to me if I was going to be rude. Oh really??? Sarcasm dripped from the short boy's voice, ""have a nice day."" Hey, you too -- while you still have a place to work. Even if I hadn't found out Petco has allegedly been storing food in a warehouse with both bird and rodent infestations, I would never shop there again. With deceptive sales policies (two other people in line with me when I bought the food were told ""oh, those signs are old"") and associates who are certain it is the customer who is wrong, no wonder the company is plunging towards it's destiny. One day this will all be a dusty, musty, smelly memory. Pros: Natural Balance dog food Cons: Poor customer service, deceptive and old sales signs more

Best Pet Store in south Austin! 2/26/2007

The Petco on Brodie Lane is quite nice, It's very bright, clean, well stocked and the staff is very friendly and knows what they are talking about. This store carries a good selection of Natural holistic food that I feed my 3 dogs. There is a Petsmart accross the street but it's not as clean or nice looking and the staff tends to be not as eager to help me out. The only downside of this Petco is that It tends to feel understaffed on occasion Pros: Clean, Higher quality selection, Great Employees, nice Animals Cons: understaffed more
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Owner Message

  • At Petco, we believe in providing complete care for the pets we love. Whether your pets have wings, tails, paws or claws, when you visit a Petco store or shop on petco.com, you'll find the best available products to care for their phyisical, mental,...

Editorial

  • Food, toys, treats, health care, training supplies and services for dogs, cats and other pets. Adoption and grooming also available.

  • 7/16/2008 Provided by Citysearch

Additional information

  • Hours:

    Sun 10am-7pm, Mon-Sat 9am-9pm
  • Payments:

    Master Card, Discover, Visa, American Express

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