Everytime I go to this Petco ,I am greeted by the friendly staff. Everyone's willing and available to help you if you need anything and they made me feel like they really value me as a customer, but not in a pushy way. The manager is very nice there and he'd recommend you on products that are really good deals. This Petco doesn't operate like a big national chain store, but the atmosphere is more like a mom-and-pop store. One thing that works against this Petco is that it's a little smaller than other Petcos, and sometimes I do see several empty shelves. One last note I have about this stores it that they have really really good clearance sales after holidays.