I would love to give Pet's Playhouse 5 stars and I feel bad but I have to share this to spare other people the trouble! The staff was very helpful and patient. We went in looking for a puppy and they really seemed to care about the dogs and sharing with us how to raise a puppy, training, grooming, etc. HOWEVER, we spoke with 3 different employees about where the puppies originated and they assured us all of came from reputable breeders, not puppy mills. After we fell in love with one of the puppies, they gave us the papers and breeder's personal name and business name. I heard a nice little story about how they're just a small Iowa kennel with a couple litters a year and so on. Yes, they took advantage of my lack of knowledge on this! After we had the puppy home, a friend of mine suggested I look up the breeder's name on www.petshoppuppies.com (EVERYONE should do this before buying a dog from Pet's Playhouse or any other pet store!!!) and found out that our dog didn't come from a nice little family kennel but a puppy mill with over 420 dogs! I know people will say that we should have known since the puppy came from a pet store, but these people schmoozed us into believing them and lied to us! Even after we talked about puppy mill dogs, they assured us Pet's Playhouse is just a small, family-owned business and would never even consider selling mill dogs! It's too bad because we really thought they were decent people. Before you give Pet's Playhouse your money, know that you're financing huge, dirty and miserable puppy mills!!!