Stores like these have a known history of ordering their puppies and kittens through ""brokers"" who order them from puppymills and kittenmills (catteries). I've visited this particular store myself and seen firsthand sick puppies and kittens on many occasions and the employees always have excuses ready and or just don't care. I've never met such rudeness in store employees, most of whom are just a bunch of kids there for the paycheck. This store has developed a terrible reputation over the last few decades (among true pet lovers) and hasn't improved their standards one bit. It just galls me that the ""consumer"" will go in and drop several hundred dollars on the counter for a ""purebred puppy"" or kitten when the store likely purchased these animals for less than $50!!! Vet care is non-existent and sick animals often just mysteriously disappear once ""shoppers"" point them out and complain. Sure, PR will provide all these health certificates and paperwork when you purchase an animal but by law, they have to. In stores like these it's often just the employees who are vaccinating them in the back room not licensed vets. And these health certificates are easily faked. I GUARANTEE that the places these animals originated from, performed ZERO vet care or health exams before shoving them into cages and shipping them all over the country. GUARANTEED!. ALL of these puppies, kittens and yes, even birds and reptiles come from overcrowded, unsanitary, inhumane mass breeding facilities. 50% of them come into the store sick, may or may not look seemingly fine (illnesses don't always have visible symptoms), you, the consumer, purchases them, takes them home only to have them become sick in your care a few days later. Sure they'll take the animal back (where they're disposed of in the back room) or you take your now pet, to your vet for needed care, only to be told that this animal never should've been sold to you. After spending hundreds of dollars in vet bills, and investing emotionally in your pet, you try to go after the store and make them responsible for selling you a sick animal. Good luck. They have their health certificates that say the animal was 100% when you purchased it and that YOU must have done something to cause its illness. Is it worth it?? Stores like this should no longer be in business. Please do an internet search and find out for yourself. And PLEASE don't purchase live animals from pet stores. This store is on a list for boycotting by the ASPCA as they ask people to take the ""nopetstorepuppies"" pledge. But we can't forget about the kittens and other little creatures either as they seem to suffer just as much sickness and unhealthy conditions. I've been in and out of this store for years, observing, making reports to local officials and state humane agencies. If everyone would do the same instead of purchasing from them, maybe we could get this awful store shut down. If you absolutely need to own a papered purebred animal - do an internet search for rescues that specialize in certain breeds. And if you need to have a kitten, adopt one from your local humane society or obtain one from a free ad in the paper - there's no shortage of them! When adopting a dog or cat from an animal shelter, 99% of the time, they're already spayed, neutered, and fully vaccinated and their health records CAN be proven. I'm just a concerned animal lover, anti-puppymill advocate trying to get the word out about this horrible store.