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Pet Mania - Burbank, CA - Reviews page 1 - Judysbook

Pet Mania

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353 N Pass Ave Ste D (at Oak St)
Burbank, CA 91505
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(818) 848-5512
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Pet Mania - Burbank, CA

Reviews

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Best

New owners have re-aranged, cleaned, painted and all in all, madeit terrific and lovely. I like a particular brand of cat food, Rad Cat and so they are ordering it. LOVE IT! N...

Worst

The way my boyfriend and I were treated when we went to Pet Mania was absolutely unacceptable for any business, big or small.\r \r We stopped by to check it out on a whim, as I ...

Editorial review from Citysearch 2/9/2014

When I needed a soft cone for my cat Milton this was the only place that had it in stock in all the sizes. They were very helpful and kind enough to let me buy two sizes and return the one that didn't fit even if I opened it and tried it on him. I ended up keeping both since I needed a back up and they both worked fine. Ample lot parking. more

New Owners are Terrific! 6/10/2011

New owners have re-aranged, cleaned, painted and all in all, madeit terrific and lovely. I like a particular brand of cat food, Rad Cat and so they are ordering it. LOVE IT! No, they do not sell any pets other than rescues, so? People know if they have a problem and cannot keep the animal, probably they can bring them here for care and a home. They are not SELLING them! This is a donation which keeps the program alive. Pays for vet bills and food and etc. Isn't that a good thing? \r \r Anyyone stupid enough to put a finger in, near or against any cage without asking deserves to be bitten, I mean really, how stupid is that...\r \r They are supportive of Animal conservation and all in all a great place. GO THERE! more

STAY AWAY! 9/2/2008

The way my boyfriend and I were treated when we went to Pet Mania was absolutely unacceptable for any business, big or small.\r \r We stopped by to check it out on a whim, as I am an animal lover and really miss having a pet of my own. While we were there, my boyfriend put his hand up near the rodent cage, and in an instant one of them jumped up and took a chunk out of one of his fingers. I mean A CHUNK!!!! There were no signs stating to take caution around the cages so we assumed it was like any other pet store where we had put our hands near the cages without a problem. \r \r When we realized we couldn't stop the bleeding ourselves and asked for perhaps some soap and a band aid if they had it, we were met with very cool remarks from everyone (save the girl with short hair behind the counter. She was very apologetic, and immediately started making a sign of caution.) \r \r The man that helped us (we got the impression that he was the owner) did not apologize once, but instead kept repeating ""This is a business, it should be assumed you don't pet the animals."" He talked to us in a condescending manner and treated us as if we were second rate citizens.\r \r Really? We should assume? Well, most people assume coffee is hot, but a woman won a multi-million dollar suit against McDonald's because coffee burned her leg! \r \r I could ALMOST understand him being defensive and mean if we took some sort of threatening tone with him or were even remotely negative. We weren't. We simply asked for some help in cleaning up a bite given to my boyfriend by one of his animals. I don't know what we did that offended him so, but one thing is certain; we will never set foot in that store again. Pros: they only sell adopted animals Cons: horrible staff and owner, smells really bad more

Pet Mania has terrible Customer Service-----Do not go here!! 6/19/2008

WARNING--I will never step foot in Pet Mania again. Laura the manager was extremely rude. Laura is incredibly rude to anyone and everyone that steps foot in Pet Mania. I would never in a million years have this woman working for me. Laura has the worst customer service, someone needs to train her on how to act and treat customers. Laura's attitude is crappy and her appearance is just as bad if not worse.\r \r Go to Peggy Woods Pet Emporium at 925 N Hollywood Way in Burbank instead, THEY ARE WAY NICER THERE! Pros: Nice Location. Cons: Rude Workers, Overpriced Animals --you can get the same animals at the animal shelter! more
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Additional information

  • Hours:

    9am - 7pm
  • Payments:

    Visa, American Express, Master Card, Discover
  • Neighborhoods:

    Toluca Lake, Central LA

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