My dog loves the Petsmart Hotel. We boarded her there when she was just a six month old puppy and we left for a two week vacation. I was worried about leaving her for so long. But she had plenty of active play time with other dogs, rested well in their kennel area, received some dog training on-site, had a nice grooming bath, and the staff there really took to her. While she was grateful when her family returned, I could tell she was loved and watched over. The staff is consistent with little turnover and they know the dogs. Now when we go in Petsmart as customers she always trots toward the hotel to see her old friends. Don't let a fussy old dog dissuade you. They do a great job at Petsmart.