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PetSmart - Chicago, IL - Reviews page 1 - Judysbook

PetSmart

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2665 N Elston Ave
Chicago, IL 60647
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(773) 342-1300
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Reviews

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Best

It doesn't matter what kind of pet you have, you'll find what you need here. The food is well priced and the collars and treats selection is extensive. The staff usually always ha...

Worst

Oh my gosh! I called them about getting a golden hamster. I pressed all of the buttons to talk to a consultant but my phone just went *beep-beep-beep-beep* I am mad!! :(

Phone Serivce = Horrible!!! 1/21/2012

Oh my gosh! I called them about getting a golden hamster. I pressed all of the buttons to talk to a consultant but my phone just went *beep-beep-beep-beep* I am mad!! :( more

Not happy with the Pet Hotel or training 3/6/2011

I try to avoid this store now. Was really not happy with the training class or the boarding or how they handled the dogs. My dog did not play with others, but the small dogs could be seen through the window and while I was walking past an employee was standing there ignoring the dogs while two dogs a Yorkie and a Doxie were scared and trying to hide from one hyper dog who was jumping on them. The training class was a total waste, my dog would bark at other dogs and the trainer could not help us other than repeatedly telling me to get her to focus more, it was terrible and embarrassing. more

Avoid the hotel at all costs! 12/4/2009

I too have witnessed on the monitors "lack of care". Most of the time I see them facing away from the animal or sitting down ignoring them. When I was waiting to get my pet i looked in the kennel through the lobby window and saw an employee walk by a room with poop in it, look at the poop, point at the dog, walk away and come up front to start talking about how they feel nauseas and want to go on break to another employee in the lobby office. Also, when I got my dog back, she smelt so terrible as if she had laid in urine for 24 hours. When I got her home she drank almost an entire bowl of water! I will never go there again. I'd rather pay more for better care. Basic rule of thumb I found out...If they dont let you in the kennel, there's a reason, they are hiding something. I've been to two kennels that let me go in the back and tour the area and they are very clean and the employees aren't fake but actually caring! more

Hotel-Not Caring, Ruff up your dogs, Do not play and interact with them. 3/3/2008

PET SMART HOTEL(IN BACK)...Not Caring, Ruff up your dogs, Do not play and interact with them. looked very caring but that is a act, saw them on a monitor and they're pulling the dogs or caring them up high two at a time. The workers seemed very lazy (no energy)and Rude. If you take your pet there be aware!!! ... The boss in the back SAM, is just an image of his Staff. more

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CLEAN PET STORE,WELL STOCKED.... 7/3/2005

I go to this pet store,to buy stuff for my animals,whether it just food,or food and toys...store is always well stocked with items,so they are never out of a item they are running a sale on. staff is very friendly and always willing to help you find something if you cannot locate...i always notice several people waiting in line to get their dogs groomed,so they must be doing something right... more
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Editorial

  • Products and services for dogs, cats, birds, fish, reptiles and small animals. Pet adoption, grooming and training are also available.

  • 7/7/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Sat. 7am - 9pm;Sun. 8am - 8pm
  • Payments:

    Master Card, Visa, Discover, American Express
  • Neighborhoods:

    North Side, Bucktown

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