I took my two dogs to get flea baths at their grooming salon. Instead the staff gave them haircuts and claimed to have given them flea baths. When we got home I found that they had just as many live fleas as when I dropped them off. When I asked for a refund, the salon staff flat out called me a liar and said that I had agreed to trims for both dogs. The store manager sided with the salon employees, and so the store refunded me $12 for the flea baths, but I still had to pay for haircuts I didn't want or ask for ($126). Never again.
Petsmart has lost me as a customer for life.