Ive been going to this pet smart for all my pet needs for over 5 years, Started using the groomers the last 5 months.The last time I took my dog in for the full treatment (cut, style, teddy bear face, chin shaved, under body shaved) When he was presented it looked like a child had cut his hair.It was chopped carelessly.He hadn't been washed,eyes were filthy, dirty on the underside of his tail. I pointed this out to the girl at the computer.She shrugged and handed my dog to a girl sweeping the floor "even the top".She explained that his groomer Holly had left early because she had a sunburn.He was thrust in my arms & I ignored. I got home called &asked for a manager to call me back.I had to call back.When I did reach her,she was very pleasant and said that I could make an appointment for a redo.So I did.Holly didn't ask me what was wrong or what I wanted she just told me to come back. I returned when they said he was ready. I found he was hardly touched. his face dirty and his chin untouched. She had basically only trimmed his back and a lil on his ears. I asked to speak with her my tone very civil. I was ignored. I asked again a girl walked to the back of the room opened a door and whispered something to someone behind the door. She returned not saying anything. I asked again if Holly could please come out. The girl didn't look at me but mumbled "she is on a break & can't come out and talk to you". That is when I said in a very gruff way "Tell her to come out here now" One of the rude girls called for a manager.Holly came from the back her hands on her hips & said "What is YOUR problem NOW". I said in a calm voice that she didn't do a good job the first time, never apologized, and on the redo didn't do a good job again.She said "Well excuse me for having a sunburn & not feeling well! I won't apologize" very haughty and sarcastic. The manager put up his hand to silence her.But he didn't do anything. I'll not return Nor will my family &network of pet foster parents
Pros: Good products, Great location
Cons: Unprofessional staff, no accountability.