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PetSmart - Austin, TX - Reviews page 1 - Judysbook

PetSmart

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5207 Brodie Ln
Austin, TX 78745
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(512) 358-0127
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My dog was mauled by another dog at school to the point of needing ten stitches and a staple to recover. The staff tried to play down the injuries and assured me over the phone th...

Daycare safety lacking 8/22/2008

My dog was mauled by another dog at school to the point of needing ten stitches and a staple to recover. The staff tried to play down the injuries and assured me over the phone that she hadn't been hurt that badly. When I arrived to pick her up and saw how serious her injuries were I asked if the offending dog would be allowed to return to school. They said yes unless he does it again. If he attacks again I don't want to see the damage done to the next dog. My dog has never been aggressive towards any animal in her life so I was pretty furious that they were not monitoring the play area as professionally as they should. I don't know how long it took to break up the fight but it was long enough to let the other dog tear up my dog in several different places all over her body. more

Ticks!!! 6/6/2008

We left our American Bulldog at the PetHotel at Petsmart in Sunset Valley on a couple of occassions recently b/c we were getting married & had to be out of town for showers, wedding & honeymoon. We had a wedding shower out of town on April 19th, so we left him at the PetHotel for the weekend. He was returned to us with ticks (red ones). He is an inside dog and has never had ticks in his life. We called to make the management aware of the situation and all they said was sorry. We thought we would give them another chance (maybe they had fixed the problem), so we left him with them for 9 days during our honeymoon. Once again, he was returned to us COVERED with TICKS! They were all over our entire house by the end of the day we returned! We called the management & they said basically that they have a tick screening process...but we are well aware that they don't, b/c if so they would have known he came there with no ticks and left with MANY. We spent hundreds of dollars in treatments for our dog & our home! Management did nothing to take responsibility for the problem. We spent several hundred dollars t the PetHotel and hundreds more b/c of it. We will never leave our dog there again!! more
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Editorial

  • Products and services for dogs, cats, birds, fish, reptiles and small animals. Pet adoption, grooming and training are also available.

  • 7/16/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Sat. 7am - 9pm;Sun. 10am - 6pm
  • Payments:

    American Express, Discover, Visa, Master Card

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