I honestly don't know who is writing the reviews for this place, except that after visiting for my first (and last time), I can guess it's probably either friends/family of the employees or the employees themselves. I went in for a facial and was uncomfortable with how many times they asked exactly how I found out about them ("oh was it google or citysearch?" "oh so what did you search for in google when you found us? were we first?....etc etc). I also felt a strong sales pressure throughout the entire experience...from pushing me to get a more expesive facial to asking OVER suggesting purchasing the packages offered and even lining up 10 different products after the facial and recommending them all to me. It was just toooo much. The girl who did my facial was nice enough, aside from the fact that it was VERY clear she was not knowledgeable about her trade. I asked her very direct questions that she evaded with generalities. I didn't really trust her advice whatsoever. The facial itself was satisfying, although the interior of the spa was decrepid at best and badly needs a makeover. Also, listening to the other staff gossip outside my room is not my idea of a relaxing experience. The general sense I got was that the place is very low on business and desperately trying to stay afloat. I'm not going back.
Pros: staff is friendly
Cons: too much sales pressure, poor ambience, staff unknowledgeable