This Pep Boys has finally convinced me to never take my car to any Pep Boys ever again. Took my car in since my engine light was on. They told me it was the oxygen sensor, parts and labor come out to over $300 dollars. I drive off the lot and the engine light comes back on, I turn right around. I leave my car there again for a day. I come back and I have a bill for $200 for attempting to diagnose the problem and resetting my car's computer ""eeprom"". I try to fight it but there is no budging. I drive off the lot, a couple hours later the light comes back on! I take it back and demand to know what is going on. They hold it over night and just charge me $75 for resetting the eeprom which I cannot get out of not paying. I end up speaking to a manager and he basically tells me the problem is the eeprom is old and needs to be replaced. Pep Boys cannot do this, I have to take my car to the dealer and it will cost probably around $300 - $500. He told me this is common for my car/year and my eeprom. So I ask why did they charge me $300 the first time, $200 the second and $75 for the last just to tell me that I have to take it to the deal for around $400? He said that the mechanic who looked at it was young and not familiar with my car. I ended up speaking to a couple other mechanics at 2 local shops and they laughed basically saying they ripped me off. Replacing the Oxygen sensor is a common scam as well as just resetting the eeprom when they know that sometime soon you will be back in with the same problem so they can make more money off of you. It is a mechanic scam where they send you off the lot knowing you'll be back soon pouring money in their pocket, they had a term for it I forget what it was. Do not go here unless you are willing to throw money away. \r
I ended up buying a device for $75 so that I can reset the eeprom myself from time to time (like taking it to inspection), need a laptop and codes from the internet to use it.
Cons: proven to rip you off, mechanics are not skilled