If you do business with a place long enough, you will have issues. As a manager at a large multi-brand car dealership I can say that the times that you do wrong by somebody is how you differentiate yourself with how you do right by them. My girlfriend was planning to take her truck out for her first time (we're both proud Nissan owners) with my off-road club for a night ride on a Sunday. On the Friday before, I picked up a nice set of Hella's for her. One of them was busted. No biggie, stuff gets broken in shipping all the time. When I returned it to the store to get suitable replacement, the sales manager ((the receipt said Steve, and who had not appeared to have shaved or trimmed himself in several days) said ""ok, give me the card you used."" I replied ""i'm not paying any extra,"" to which he said ""Nope, I have none till Thursday (5 days). Have a good night."" I left in a huff (admittedly.) When I checked my account from my smartphone, I went back into the store. I was told ""Oh yeah, that'll take up to to 2 weeks to go back into your account...Don't slam my door on the way out."" Now I'm out of the parts and the money. If he had offered an alternative, I would have jumped (probably even for a worse product.) I was very disappointed with the way this store's ""Management"" dealt with their issues. I probably will still do some business (though as little as possible) with Pepboys, though it will never again be at this store.