Pep Boys

If you do business with a place long enough, you will have issues. As a manager at a large multi-brand car dealership I can say that the times that you do wrong by somebody is how you differentiate yourself with how you do right by them. My girlfriend was planning to take her truck out for her first time (we're both proud Nissan owners) with my off-road club for a night ride on a Sunday. On the Friday before, I picked up a nice set of Hella's for her. One of them was busted. No biggie, stuff gets broken in shipping all the time. When I returned it to the store to get suitable replacement, the sales manager ((the receipt said Steve, and who had not appeared to have shaved or trimmed himself in several days) said ""ok, give me the card you used."" I replied ""i'm not paying any extra,"" to which he said ""Nope, I have none till Thursday (5 days). Have a good night."" I left in a huff (admittedly.) When I checked my account from my smartphone, I went back into the store. I was told ""Oh yeah, that'll take up to to 2 weeks to go back into your account...Don't slam my door on the way out."" Now I'm out of the parts and the money. If he had offered an alternative, I would have jumped (probably even for a worse product.) I was very disappointed with the way this store's ""Management"" dealt with their issues. I probably will still do some business (though as little as possible) with Pepboys, though it will never again be at this store. more

Pepboys is the only place I will ever go to get any of my car repairs done. The advisor Joe and Service Manager Butch have always treated me fairly and always did the work correctly and quickly. This place is the only place anyone should go to get any work done. They are honest and fair to everyone. I only and will only take my cars here and I recommend and will always recommend this place to anyone. If anyone wants to find someone fair and honest to work on your cars call Pepboys in Salem New Hampshire and ask for Joe or Butch. You won't be disappointed. \r more

Prompt, curteous service. I drove up from New Jersey and found one of my relatively new tires was half flat. A slow leak, I thought. I'll take it to PEP Boys, but I'll bet they'll just try and sell me a tire. In fact, on 4th of July weekend, they were open, found the problem to be a damaged stem and replaced it - no charge. Next time I do need tires, I'll go to the nearest PEP Boys near my home. They made a future customer of me. Thanks, Michael. more

Service manager displayed a stunning lack of automotive knowledge. In addition they try to sell you parts you don't need. The work is poorly performed and of low quality. Do yourself a favor and go elsewhere unless you want to risk doing more damage to your car than before you gave it to them to get serviced. more

Avoid this place. Service manager Butch Sasso demonstrates a stunning lack of automotive knowledge as well as a personality deficit rivaling that of the Grinch. Don't take your vehicle here unless you like overpaying and having your car shoddily repaired. And re-repaired. more

i bought an electric dirt bike for my son when i got it home it did not work so i went back and the manager went out of his way to find and get one delivered from an other store assemble and checked to make sure it worked . the staff at the Salem N.H store did an excellent job to make sure my little boy left a happy customer i was very satisfied with the service there Thank you for your outstanding service . more