Pep Boys

This place is HORRIBLE! DISHONEST! I took my car into this Pep Boys because my 05 Infiniti g35 was shaking when I braked. They were doing a free brake inspection promo at the time. 1 and a half hours later (keep in mind this was JUST an inspection), the woman told me my front brakes were "perfect', but my rear brakes and rotors needed to be changed. She said the mechanic informed her that there was no way I could have the rotors resurfaced and needed new ones. She told me it was going to be $321.00 plus tax. I told her I would think about it. Fast forward a week and I decided to take it in for the repairs. I had my friend drop it off because I had to be at work early. They ended up giving the car a new inspection under my friend's name. Well, lo and behold IT WAS COMPLETELY DIFFERENT. They said my FRONT AND REAR brakes needed pads and resurfacing. What the heck? How did the diagnosis change from the first inspection? The car was driven less than 10 miles since the previous inspection. more

I bought 2 tires and one of the tires got a flat after 1 week.\r I went back to replace it but had a very hard time to get another new tire instead they tryed to fix the old one and giving me the chance getting a flat with the same tire.\r This was too risky specialy when you have to go for a long trip for vacation that day!!\r I had to hassle for 3 hours and to talk with several employees inclusive manager to get a new tire.\r I will never go to this place again!!!! more

I needed two license plate bulbs replaced on my Trail Blazer. I went to this store and the Parts Manager told me to purchase the bulbs and they would install them free. I had been quoted $10/each by the Goodyear folks. I also had my vehicle inspected. They even replaced one of my brake lights for the price of the State Inspection. What marvelous people. I am never going back to the place that has serviced my vehicle for over 10 years. These are great people. more