Horrible, HORRIBLE, customer service. My husband rented a piece of equipment for a construction job today, and the gas engine had deteriorated so that it was unusable after 25 minutes of use. He took it back and they only offered a credit toward a future rental. My husband refused and said he would like a refund, since it had interrupted his entire day of work having to drive it 35 minutes each way. They offered absolutely NO apologies for the inconvenience and continued to deny any refund (saying, ""that's not the way we do it""), as my husband got more angry about their lack of service. As my husband was leaving, the owner, Jeff Pederson, followed my husband out of the store, arguing with him the entire way, and then told him to ""get the f*** out of here,"" and said he had been a ""jacka##"" since he had arrived. My husband informed him that he would tell everyone he knows about his experience, to which the owner said, ""I'm not worried about that."" We will never be renting from them again, and will tell absolutely everyone we know to avoid this company and the owner.