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Penrose Restaurant & Cafe Inc - Philadelphia, PA - Reviews page 1 - Judysbook

Penrose Restaurant & Cafe Inc

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2016 Penrose Ave
Philadelphia, PA 19145
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(215) 465-1097
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Reviews

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Best

Penrose offers a great place to take the kids for a good meal. If you're tired of eating fast food and don't feel like cooking...the Penrose is a great alternative! Pros: Fas...

Worst

I wouldn't recommend!!! We are locals and would go there 3/4 a month, but there is a big difference in the food lately. The last time we went, my husband didn't eat his dinner tha...

I wouldn't recommend!!! We are locals 6/8/2012

I wouldn't recommend!!! We are locals and would go there 3/4 a month, but there is a big difference in the food lately. The last time we went, my husband didn't eat his dinner that we waited nearly an hour for, when the waitress came to give us the check, she asked him why and when he explained she said I'll get the manager. The manager came over and said " what's he problem", when my husband explained, he manager said "ok, do you want to order something esle", my husband said "no". The manager then said "oh, so then you just aren't hungry", we explained we didn't have time to wait another 45 minutes for more food, then the manager said we were overreacting. I said we weren't . I didn't even ask to speak to the manager, we weren't going to complain at all, the waitress called you over and that's not the a manger should handle a complaint and we left. I had heard horrable story about how rude the manager was there but I didn't believe them until I had my own experience. There are better resturants in the city. more

Worse customer service I have ever received by management and staff 2/21/2009

This restaurant does not know how to treat thier loyal customers. I have been a customer for over 15 years and the service that I received on 2-22-09 was disrespectful and humiliating. The manager - Bill Dovas not only treated me like a piece of trash - him and his staff hung up the phone on my twice when I called to complain about the way I was treated that day. Their website says that they appreciated their loyal customers. Well this statement is not true and I will never dine there again. I plan on going to Melrose diner from now on!!!! more

Like it better than Oregon or Melrose 11/5/2007

I feel that this diner is much better than Melrose and Oregon put together. The food comes out fast, hot and to order. The waitresses are attentive and inviting. more

South Philly's Phinest 5/8/2006

The Penrose Diner is just that, a diner. It has that South Philly feeling, mostly all locals, and a traditional diner decor. The food is good, and you really can't expect 5 star from a diner anyway. The baked goods are absolutely delicious, and breakfast is always awesome, it's hard to not want to eat everything on your plate, which is always too much. The french toast is out of this world. more

Not recommended! 1/23/2006

Not a very descent restaurant if you really pay attention. more

Best Place to take the kids for a Good Meal!~ 1/9/2006

Penrose offers a great place to take the kids for a good meal. If you're tired of eating fast food and don't feel like cooking...the Penrose is a great alternative! Pros: Fast Service, Friendly Staff, Good Value more
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  • Neighborhoods:

    South Philadelphia, South Philadelphia West

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