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Peninou French Laundry & Clnrs - Menlo Park, CA - Reviews page 1 - Judysbook

Peninou French Laundry & Clnrs

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558 Oak Grove Ave
Menlo Park, CA 94025
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(650) 322-7562
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Best

Home pickup and delivery is a huge time saver; very high quality work too.

Worst

This is the worst place to take your laundry, their completely arrogant personnel will not provide any service to you, they will not give you a price in advance (only an estimate...

Terrible customer service, exorbitant prices 5/21/2008

BAIT AND SWITCH! I called one of their San Francisco locations to get a quote on dry cleaning for a suit. The lady on the phone told me $25 per suit. They even offered to pick up my suits for no charge. I thought, fabulous! Then, I got the bill... $50 per suit! I spoke with one of their customer service people over 4 or 5 different conversations, and they said there was nothing they could do - they said that their customer service management said there was "no proof" that I ever got the original $25/suit price quote. They said that the $25 was per piece ($25 for jacket, $25 for pants). Total liars. And terrible customer service. I brought in two suits that cost $1000 each, and somehow they think I'm trying to rip THEM off? I am never ever ever going there ever again. more

huge time saver; very high quality work too 8/31/2004

Home pickup and delivery is a huge time saver; very high quality work too. more
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