I dropped off two pairs of shoes last week, that needed to have the heels fixed. When I was dropping the shoes off, the owner commented on how I should have brought them in earlier - they would be really hard to fix in the state they are in now; all that was wrong was the tip of the heel was worn on both pairs - a typical repair i would think. When I come to pick up the shoes after two days, he asks for my ticket. I told him I didn't have a ticket because he never gave me one. He then says, did you sign in the book? I said, again, you didn't ask me to sign any book, so no, I didn't sign it. He says, ""Ok, come back in two days, I remember your shoes, I'll look for them"". I come back two days later, he had never looked for them. As he searches for my shoes, which are in a bag among another 100 bags or so, he begins to get frustrated, and starts saying ""I can't believe you lost your ticket"", ""i've worked here for 30 years, this never happens"" ""I can't believe you didn't sign the book, I didn't think you were going to lose your ticket, so I didn't ask you to sign it"" .....and on and on and on...for about 10 minutes as he's searching. By the time he locates the shoes, he is fuming. Finally, I said, ""I don't understand what the problem is, I dropped of the shoes, and paid upfront in full, the rest is your job"" - that made him YELL! So, i grabbed the shoes and walked out. WOW!!!!! THE WORST CUSTOMER SERVICE EVER!!!! Moreover, once i looked at the shoes, they were not fixed well. So, never again.