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Pecknel Music Co Inc - Columbia, SC - Reviews page 1 - Judysbook

Pecknel Music Co Inc

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732 Saluda Ave
Columbia, SC 29205
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(803) 799-6860
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Pecknel Music Co Inc - Columbia, SC

Reviews

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Best

I am a small town guy who has relocated to a huge college town. I thoroughly enjoy it, but sometimes you just gotta have that homey feel. I go to Pecknel Music for all of my mus...

Worst

We just moved to South Carolina after losing our homes in two different hurricanes. Our credit took a toll after losing everything we had twice. It's been a rebuilding nightmare, ...

Poor Customer Service 9/6/2011

We just moved to South Carolina after losing our homes in two different hurricanes. Our credit took a toll after losing everything we had twice. It's been a rebuilding nightmare, especially after we learned that my identity was stolen about 6 months ago. When I picked my son up from private school a few weeks ago, he has a flyer for learning to play the cello. He was beyond excited. I signed him up for the classes, and went to rent the instrument at this store. We never knew there was a credit check (defeats the purpose of calling it a rental), and this was after I called them and asked about the process...twice. It was not even mentioned at the sign-up. I've rented my own musical instruments in the past without credit checks. When I entered this store, the employee called to someone in the back, ""Can someone give me a crash course on sizing a kid for a cello?"" This actually never even happened. He went to the back and came out with a cello, stating, ""This will work for him."" Imagine my child's excitement, please. Put yourself in his shoes. Then, he says, ""Oh yeah, I need to do a credit check."" My heart sank. There isn't any mention of this on the flyer, not with the phone call, not with the welcome at the center, nothing. I asked to speak to the manager, and he talked to me as if I were a criminal, never really even talked to me with eye contact, and conducted this in front of other customers. I was so embarrassed...more so for my son...who was bursting into tears. The manager then told me no one would ""rent"" to me. Please understand that I have money. My credit is only a part of a huge mess. I would have been willing to pay for an instrument. That wasn't even offered. My husband is a therapist, and I am a nurse. We were prepared to make a purchase if needed. The rental comment is not true. There are other organizations that you can RENT from online. Just look. I ended up just buying it out right because it was cheaper in the long run, since he has already fallen in love with it with a friend's cello. I was able to be my son's hero, but I wonder what they make people feel like that don't have that alternative. I am hoping people know to look online. They CAN deliver without a credit check...It's a little more expensive, but they are also guaranteed and applicable towards a purchase if desired. MusicRentalCentral with the dot com is an excellent source. more

Review 2/22/2008

I am a small town guy who has relocated to a huge college town. I thoroughly enjoy it, but sometimes you just gotta have that homey feel. I go to Pecknel Music for all of my music needs. It has a very down-to-earth feel to it and the customer service representatives are the most helpful of any other business I know of. They really care about music and helping you to develop as a musician or simply a fan of music. more

Reasonable prices; nice layout. 11/29/2005

This store has a great variety of instruments for the budding to veteran musician. The layout is clean--it's easy to find your way around! The prices are in line with most music shops. The staff is very friendly and helpful. Recommended. PROS: Wide variety of instruments. Nice staff. CONS: Expensive, but that's to be expected. more
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Owner Message

  • <p>Pecknel is the Music Education Company. We specialize in rentals and sales of band and orchestra instruments for beginning students, as well as all of the print music and accessories you need to start. We also carry a full line of guitars, keyboards...

Additional information

  • Neighborhoods:

    Midtown - Downtown

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