I would give this company no stars if that were an available option. I have tried to give them the benefit of the doubt over this matter, but after speaking to the RUDE General Manager, I decided that I needed to post my review. Our cart has been cracked for several months, and that has been ok, still usable. 2 weeks ago, it was cracked through and through. I called them and asked for a replacement, giving them my address at that time, with the assurance that I would get a replacement. Next week, same scenario, although I spoke with someone different, I was assured that their "cart man" would get us a new one. This morning, they again picked up my trash from the same broken (almost in 2 pieces) cart. I called the PDQ number and was offered several extensions to dial from the voice menu. I dialed the extension for the General Manager, JIM MCINTOSH, and was expecting to leave a voicemail. Well, it was about 6:50am, and he answered, I don't think that I have ever been treated so rudely by anyone in the customer service industry. I started out nicely enough, but when he literally started yelling at me, I refused to give him my address, stating that I had given it to them on 2 occasions and that obviously it did no good in getting a cart to me, and that I would give them my address when I cancelled my service. He then continued to yell at me, telling me that the office wasn't open until 8am and for me to call back then. He got REALLY P***** when I told him that HE ANSWERED! Also, I know that they have caller ID, because I only gave them my house number, the first time that I called, and they already knew the rest of my address, according to the person that I spoke with, due to caller ID. This is the first CitySearch review that I have ever written, but I was certainly glad to do so for this poor example of customer service. Maybe we need to move to Brentwood, since their service is so wonderful there!