The owner is a scumbag criminal and needs to be legally prohibited from selling phones. First, on a multiple phone deal (family plan) he promised us rebates on each phone. I asked whether the vendor will accept multiple rebates from the same family and he said definitely yes, and claimed he's done it many times. As it turned out, the rebates were denied, and he was lying.
Second, he sold us used phones, which he said were new. I was suspicious that the packages were all opened. But he swore they were brand new and just opened to show customers the product. (which i should have been suspicious of, because you only need one open box, not 4, to show the phone to previous prospective customers) Months after our purchase, we were at the carrier's corporate store and the employee checked our phone's serial numbers and told us they were not new phones.
Third, he promised to give us cash if we trade in our old phones. And a nice amount of cash. He said we'd do the trade-in after we took care of the contracts and payments for the new phones. But, after we signed the contracts, he decided to not do the trade in. We were baited in by this scumbag.
Fourth, he promised to waive our activation fee. When we got home we realized that there was indeed an activation fee charged for each phone. We called and he said he'll credit out Visa. Days later,no credit, so we called again and he said he'll issue the credit. I had forgotten to check again, then weeks later I realized there was no credit. I phone and he said it would happen automatically at the end of the month. So at the end of the month, guess what? No credit on our Visa. (we're talking $35 x 4 phones = $140) Then he says that he waits 90 days before giving the credits, until after he receives the commission from the carrier. So 90 days later, we still don't have credits. Now he begins ducking the calls. Finally I get him on the phone and he starts screaming.
My advice: No matter how competitive their prices, or what they promise you, avoid these guys!