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Paul's Home Fashions - Austin, TX - Reviews page 1 - Judysbook

Paul's Home Fashions

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7801 N Lamar Blvd
Austin, TX 78752
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(512) 892-6591
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Main categories:

Home Décor

Related categories:

Home & Garden

Reviews

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I ordered something from Paul's on-line because their site had free shipping and said trouble free 30-day returns. I received the merchandise and it was drastically different look...

Misleading information 3/12/2009

I ordered something from Paul's on-line because their site had free shipping and said trouble free 30-day returns. I received the merchandise and it was drastically different looking than the picture on-line and the picture on the outside of the actual packaging. I emailed Paul about returning the item and he was unapologetic, he said I could return the item but he would charge an $80 return fee plus the cost of shipping back the item. So if I returned the item I would lose $110! That was more than a 1/3 of the price of the item! He was unwilling to compromise and had no customer service skills. A shame really...stores should be much more upfront about ""s/h fees"". I would never have ordered the item if I knew it would cost that much to return. Pros: Quick to respond Cons: Hidden fee amounts and lack of customer service more
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Additional information

  • Neighborhoods:

    Shinoak Valley, Brentwood - Highland

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