Kelly at the East Side location is a coloring genius. I went to her with the fakey, uneven, orange disaster that another stylist had left me with, and she turned it into cool, rich, natural-looking red hair. I've been searching for a regular stylist for years, and I think I've finally found her. Kelly treated me like a friend and made me look like a goddess. She listened to my concerns, reassured me, and took the situation completely in hand. She didn't even make me look at a single swatch -- she knew exactly what I wanted, and she delivered completely.
The only reason I'm giving the place four stars instead of five is that while Claudia was very nice and great to chat with, she was kind of clumsy and even got my hair caught in the hairdryer vent at one point -- yowch! Also I agree with another review, the front desk was a little tough -- I wound up waiting for quite a while to check out. They were very accommodating on the phone, though.
Pros: A colorist who actually listens and delivers!
Cons: Front desk and assistants seem a little absent-minded