I am a neighbor who thinks the food is good at this Patsy's as well as many of the others scattered throughout the city. I am, a times, disappointed with the service but my last experience in this place was very upsetting, especially b/c I actually like the food. Now I feel like I can' t return just in principle. I walked in 40 minutes before closing when there were two parties who had just received their food, one was a large party of 8+ people. I asked for a table and said, ""Are you still open?"" The manager just glared at me and didn't move. One of the waitresses quickly came over to seat me. Before I reached the table , she told me the kitchen was closing and asked what i wanted to drink. She seemed extremely annoyed. I gave her my drink order and she quickly delivered it and took my order. When I asked her for bread and olive oil, she glared at me as if I had asked her to work until 1AM that night. My meal was quickly delivered and, as usual , it tasted great but the waitress literally stared everyone down the entire time. Soon after I got my food and well before closing, the manager then asked the staff to begin lifting the chairs and place them on the table. I was forcing food down my throat so quickly b/c I felt so pressured. I usually don't give in to this but they were all so angry. The waitress never filled my empty water glass and did everything possible to let me know I was not welcome there at the time. The other customers were all getting the same bad treatment. I've been in restaurants when closing time comes and goes. They lock the doors and politely tell everyone do no rush. They treat customers respectfully. None of the customers were sitting around not eating. Everyone was finishing. If they want to be out of there at 11pm, they should close at 10pm. This bad behavior was so apparent and very upsetting. I felt sick afterwards and it wasn't b/c the food was bad.
Pros: food is good, very good especially the pizza. Also nice extras
Cons: service is really rude