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Patrick Buick GMC - Henrietta, NY - Reviews page 1 - Judysbook

Patrick Buick GMC

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4700 W Henrietta Rd
Henrietta, NY 14467
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(585) 359-2200
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Patrick Buick GMC - Henrietta, NY
Patrick Buick GMC - Henrietta, NY
Patrick Buick GMC - Henrietta, NY
Patrick Buick GMC - Henrietta, NY
Patrick Buick GMC - Henrietta, NY
Patrick Buick GMC - Henrietta, NY
Patrick Buick GMC - Henrietta, NY
Patrick Buick GMC - Henrietta, NY

Reviews

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( 2 )
( 0 )
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( 2 )

Best

I was a long time customer of another Rochester area Buick dealer, and although I was ok with my dealings there, I was pleased to discover that what started out as a casual visit ...

Worst

Went to pick up our new Yukon xl today only to have them cut in half what they offered us for our trade in and tried to jam us for an extra 1000. I guess their thinking was we wer...

Avoid at all costs! 11/11/2011

Went to pick up our new Yukon xl today only to have them cut in half what they offered us for our trade in and tried to jam us for an extra 1000. I guess their thinking was we were there and whats an extra grand to try and soak out of the customer. Said we should really be paying them 2500 more but they would settle for 1000. Told the salesman agree to the deal we signed or we ,were leaving. As he sat there in some sort of catatonic stupor without approaching the manager with the discrepancy my wife and I walked out. went to the Volvo dealership. Ended up with getting exactly what patrick and we had agreed upon for a trade in and bought a beautiful XC90 instead. Thank you Patrick for being a bunch of greedy scumbags, we ended up with a better deal and a better car. Thank you for showing us the light. Please go elsewhere to buy a car, don't subject yourself to these people. They are a waste of your time and money! more

Best Car Buying Experience Ever! 8/14/2010

I was a long time customer of another Rochester area Buick dealer, and although I was ok with my dealings there, I was pleased to discover that what started out as a casual visit to the Patrick showroom, ended up being the single best car buying experience of my life! I LOVE my new Buick Regal. It is just awesome! I will recommend Patrick Buick GMC to everyone I know! more

The Best and Cleanest Dealer in Rochester!!! 8/14/2010

I have been a faithful Patrick customer for years, even before they moved into brand new building. I have always been treated above and beyond what I would expect in both the Sales & Service Department. My most recent purchase, was buy far the best. I got a great used car for a price I couldn't refuse! Thank you to all the helpful employees, once again I am a completely happy customer! more

Only car dealer I actually enjoyed dealing with 10/2/2008

We leased our last vehicle there and got great service and a good price. We shopped around, only to find slimy dealers who wanted to push through a sale. Larry was happy to talk to us, show us around and let us think about things. We went back a week later and signed the paperwork. We were happy to keep our money local and deal with such a nice dealership. We continue to use them for service. more

Consumer frauds R Us 6/18/2008

I've worked for years in media and consumer fraud investigations, and this dealership is by far the most flagrant example of deceptive business practice I've witnessed. Vehicles are routinely marked with LARGE sales price tags, which detract from the thousands of dollars in additional fees hidden in small print!! For instance: LARGE PRINT Buy this vehicle for 10,995... in microscopic print on the corner of the tag After $2,900 cash or trade, $500 loyalty incentive fee (which you don't qualify for), and other discounts (which nullify other incentive discounts)... so the $10,995 vehicle actually costs $14,395 + $750 + destin. charge of $580 + misc. fees.. for a grand total of $16-17k + taxes and license, of course... They also mark vehicles at extremely low ""marked down"" sales prices, only to refuse to sell the vehicle at the marked price, claiming: ""Oh... that sales tag was put there by mistake.. now let's see what we can REALLY get you into the car for..."". Avoid this dealership at all costs. During my short visit, I met 2 disgruntled customers whor were filing claims with the Attorney General, in addition to the complaint I'm currently filing. Also check the BetterBusinessBureau.. Patrick has an unsatisfactory rating, with a large number of consumer complaints over the past 3 years.. When I confronted one Jeep Sales Manager, Ron Sandler, he actually became so agitated that he lost control and began flailing and yelling.. I have pictures to document my claims, and I hope to post links here shortly.. Pros: Makes other shifty dealers look good by comparison Cons: Consumer fraud and advertising scams.. maybe more, but that's as far as I got. more

Good place 10/28/2005

Their service is quick, goes to the point of the issue, instead of trying to get you to do a ton of other things to your car that you don't need. It's not the cheapest, but they do good work and are friendly. They are also car salesmen, and the guy we worked with was friendly when we were looking, and helpful. A bit pushy, but not unlike car salesmen! He also followed up with a phone call. They sell many other brands besides Pontiac--the work they did for us was on our Jeep. more

Great Used SUV 8/8/2005

We purchased a Used Jeep Grand Cherokee from Patrick. We were very happy with the service and price negotiations. We felt like we walked away with a great deal. Yjeu jave a huge selection of previously owned SUVs. One thing to be aware of is that they do get many of their vehicles from rental companies, so ask if was a rental if that makes a difference to you. PROS: Good Service CONS: none more
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Owner Message

  • Patrick Buick GMC & Used Car SuperCenter started in 1985 and never looked back! We quickly zoomed to the top with a high priority on customer service. We just don't know another way other than treat the customer as though they're your best friend. Our...

Additional information

  • Hours:

    Mon-Thu 7:30am-9pm ; Fri 7:30am-6pm ; Sat 9am-6pm ; Sun Closed ; Appointments Available
  • Payments:

    Discover, Master Card, Visa, American Express, Diner's Club

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