We loved the house we occupied except it was drafty and we never could get it warm. The realtors never had maintenance come weather strip the doors. They also never came to check out why the garbage disposal kept shorting out. I was always told to press the reset button. Maintenance was sent out for some other issues though.
Also, even though there is a military clause in the lease requesting 20 days notice, we all know the military does not always give much notice. We were approved for a house that could only be held for 10 days. Our lease was up in 14 days. This company could not waive the 20 day notice and charged us a full month rent and utilities because of a 6 day difference in the notice to vacate date and the actual end of the month. I can honestly say we did not ""sit on this information"" and just not report it. I let the realtor know before I had even left the post housing office. So a six day gap cost us 1600 in rent and utilities. If you are military STAY AWAY from this realtor.
The houses are nice and the workers are friendly but they are not fast at all when it comes to maintenance. They do however, expect tenants to be fast with their rent and requests. We had a great experience until we did not renew our lease then the attitude of the realtor changed and pro-ration was not offered. I am sad that six days ruined my professional relationship with this office.