I went there last Saturday for dinner with a group of friends; The waitstaff is terrible with service...Here's what happened:
While the waitor was taking orders, one girl asked him if there is any dish he would recommend; He then say in Chinese "hey 'folk', there are 2 pages of full of dishes at the special menu, why don't you just read it yourself? How am I expected to remember all of them?" What the? We're just trying to ask for some casual suggestions!? Moreover, the word 'folk' is not quite the right word, as he was using a Chinese term that is rude/slang in describing females.
Then one of our order is Peking Duck. Usually this dish can be ordered as "1-eat" or "2-eat". So I asked if the Peking duck dish we ordered is "1-eat" or "2-eat", and what are the options for "2-eat". Well, he replied very rudely that our order is "1-eat" with the implication that we are too stingy to pay more money for the "2-eat" option...while I continued to ask what are the "2-eat" options, he said that anything could be made, but failed to tell us exactly what is available. At some point he suddenly said, in a derogatory way, "oh, we never have half orders for Peking Duck" as if he thinks we are too poor to order one Peking Duck to share for a table of 9.
While my friend and I was looking at the bill trying to figure out how to split the cost, the waiter walked by and threw in a rude comment saying "Do you guys need a calculator?", not in a helpful sense of course, but as if we can't figure out how much to give for tips.
It's definitely not language barrier or miscommunications as we are a group of local Cantonese ppl; I think it's just inherent in the waitstaff mindset to be arrogant since this restaurant tries to be upscale (well its name a famous restaurant in Hong Kong), but without quality food but despicable service, the name just won't last.