Good: Nothing. This guy talks a good story to suck you in.. Bad: Everything. I was conned out of a $3000 retainer for which I received exactly zero service of any kind.. Improvements: Return phone calls. Don't take money from your clients and give them nothing in return.. Other: Ken is a class ‘A’ con. I gave him a $3000 retainer to prepare a complaint and file a law suit. He sat on his hands for over a year and then came up with a half-assed attempt at a complaint that, had we gone forward with it, would have been laughed out of court. When I asked him for my retainer back, he ignored me and disappeared. Evidently he was suspended from the state BAR. Good riddance. But now he's taking money from people who can ill afford it. I advise all to steer clear of this business..