Terrible experience. Explained the size and amount of people on more than one occasion and also said I had a 31 foot before with slide out bunks that slept 10 and that was what I wanted. After being told I could get that and making the deposit and additional call to confirm the total rental had them telling me I would be getting one that sat ""6-8""...well how many is it, 6 or 8? At this point I am stuck with it.\r
A/C broke the 1st day in 116 degree weather and since we were told no repairs above $100 without approval, we never were able to repair as Bruce never answered his phone and when he finally told us to replace it (our time, running around, and even having to climb on top and dismantle the A/C to find the brand and serial # for replacement) we were only in one place for 48 hours. After running around trying to find someone, we were told no one could find a unit and no one could install it as it was too close to a holiday. Annoyed at this point but thinking stuff happens, we spent the rest of the trip trying to get in touch with Bruce but he never answered.\r
At pick up, keys were included for the gate as no one would be around when we returned (which at booking I was told it was being rented again so it couldn't be back any later than 11am). When returning there were actually two chains on the gate and we only had one key. Called Bruce again, no answer, we had to sit and wait as we were not sure what to do. We had people who had to catch flights so we finally left for the airport. When Bruce finally called back he wanted us to go back and try again. We said no and we would leave the RV at a hotel near the airport. He said someone would be on their way to pick it up and we shouldn't plan to be using it for the night. 3 of us had flights out the next day so we got a hotel room. When we left the next morning, the RV was still there. Now, we would have had to get a hotel room anyway but 1. if it didn't need to be back, we would have had plenty of time to clean it ourselves rather than pay, 2. since we had already been screwed out of our time and uncomfortable and sweating the entire trip, it would have been a good customer service gesture for Bruce to tell us we could use it for the night and save on the hotel since he had no intention of coming to get it. \r
We have tried to call Bruce to discuss this about 10 times. Never once called back. Only rent from Pappy's if you want crappy rentals, inconvenience, poor service, and a damn good ignoring. And prices are no better than any of the actual reputable places.