The manager is horrid and should be stripped of his title. Customer service is not a concept this location is familiar with. They don't accept the terms of in-date coupons, they have a great tendency to screw up your order (and if you've had it delivered, have fun trying to get it corrected), and they are perpetually out of something or another- their dessert pizzas, certain dipping sauces, etc. What kind of chain can't keep ingredients in stock on a regular basis? The location is in desperate need of new management, and has been for the two years that I have increasingly tried to avoid it. My advice- choose a different chain or drive the extra distance to another Papa John's location.
Pros: if you can manage to get what you ordered, the pizza is great
Cons: won't honor valid coupons, always out of ingredients, horrible service, slow delivery