I have been taking my Collie there for a little over a year. When we first start going to the ""salon"", they had a groomer that was great! We went back one day only to find that she was no longer there. From that point on, the grooming was never consistent. The last time we went my collie was ""butchered"". Well, I decided to give them another chance as we all have our bad days, right? When we went back, I mentioned to Mike, the groomer and owner, what I would like to have done as the last time she was groomed it looked ""different"" (I was really trying to be nice). He proceeded to YELL at me (LOUDLY) that I should have ""inspected"" the dog before leaving. He took the leash of my dog and YANKED it HARD, thinking that he was going to take her in the back and groom her. My dog was EXTREMELY upset, scared and VERY nervous (Collies do not like any type of distress or discord). So here is my poor dog in the middle of me and the owner yelling at me. I took her leash and told Mike that, while he may be upset, he WILL NOT take it out on my dog. We left and will never go back.
On a side note.......we found a GREAT and GENTLE groomer...my Collie looked and felt beautiful! I suppose things happen for a reason. In the end we came out on TOP! :)