Terrible. One words sums up my experiences with P&W BMW. Like all BMW deals (as opposed to Indy shops), P&W charges exorbitant rates for the simplest things. They claim to go by the "book" labor rates quoted, but everyone knows (or should know) that it takes all of 30 minutes to change a thermostat. How about charging for ACTUAL LABOR????? The quality of their work, in my experience, is average as is the case with most dealers outside of NY, MA and CT.
Their sales people border on incompetent. I own 2 BMWs and have been into the dealer on a number of occasions. Never once has one approached me to ask if I needed any help. The only thing worse is the MINI Dealer, which is attached. I have my doubts as to whether not they actually are in the business of selling anything. They were all eating lunch in there one day and no one would get up to speak with me. Typical Pittsburgh. I WOULD DRIVE TO OHIO TO BUY MY NEXT BMW.